FREQUENTLY ASKED QUESTIONS
Q: Where do I find your shop?
A: We are located along the food walk on the outside of the Currambine Central shopping centre just up from Subway near the Marmion Ave facing entrance to the centre.
Q: What are your trading times?
A: We open daily from 5pm and close at 9.00pm Sunday to Thursday, 10.00pm Friday and Saturday, but if it is busy we may be open longer.
Pick up orders cease 10 minutes before close times
Q: What should I do if I am having trouble ordering online?
A: If you are having trouble placing an order or you do not receive a confirmation of the order please contact the store by phone. There may be internet connection problems or some other reason out of our control affecting the online system. Our friendly staff can check to see if the order has come through to the store and if needed manually place an order for you.
Q: I placed an online order and an error message came up, or I didn’t receive a confirmation of the payment. What do I do?
A: Call us and we can see if the order has been processed and received by us. If it hasn’t we can create a manual order for you.
Q: I don’t have a credit card so can I order online and pay when it is picked up or delivered?
A: The online ordering system requires payment by Credit Card or PayPal at the time of ordering. If you do not have either of these options then you will need to phone your order in.
Q: I am trying to place an online delivery order but it does not show my suburb for delivery. How can I get my order delivered?
A: If you suburb does not show for delivery unfortunately it means we are unable to provide a delivery service as it is outside of our delivery zones. The delivery zones are in place to ensure your order arrives hot and fresh
Q: What are you delivery zones and can I pay extra to get delivery to a suburb not shown?
A: Delivery is available to Currambine, Burns Beach, Connolly, Iluka, Kinross, Joondalup and Heathridge. As much as we appreciate delivery request from outside of our zones we do not accept extra payments to deliver outside of these areas.
Q: Is there a minimum order for delivery?
A: To have orders delivered a $25 minimum order is required (plus delivery charge)
Q: Why is delivery extra?
A: Our delivery price online or over the phone goes towards covering the additional cost of bringing your pizza to you. We charge a low delivery fee and you just need to meet the minimum delivery order amount of $25.00 excluding the delivery fee.
Q: How can I pay for my delivery?
A: Payment options for delivery are Cash or CREDIT CARD (Mastercard or Visa only) over the phone at time of order. Drivers do not carry portable EFTPOS machines. First time delivery orders are required to pay by CREDIT CARD.
If paying by cash please advise if you require change from $100 as drivers only carry a minimal cash.
Q: Do you keep Credit Card details on file?
A: No. For privacy and security reasons we do not save and credit card details once the order has been processed
Q: If I can’t see a pizza to my liking can I get one made up to my taste?
A: In the unlikely case that any of the 30 odd menu pizzas don’t tantalise your taste buds then we can certainly make one to your requirements. Prices are based on a set amount of toppings from the REGULAR toppings list and then charged per topping after that. Sorry we don’t do half and half on make your own pizzas
Q: Can I get half and half pizzas?
A: We can do half and half pizzas but these are restricted to Large and Family sizes on the “Favourites, Classics and Premiums” ranges on a single base sauce.
Pricing is charged at the highest cost half with a $1 surcharge
Half & Half is not available on Small size, make your own or “Gourmet” variants.
Q: Do you have Gluten Free bases?
A: Yes we have Gluten Free Bases. They are only available in a 12” Large size at a cost of $4.50 (our cost) plus the pizza price. We use specific pans to cook Gluten Free pizzas and all lifting and cutting blades are cleaned prior to use to reduce possible flour containments, but we are not a totally free flour environment establishment. We have a list of products / ingredients that contain gluten so please check prior to ordering.
Q: What sizes are your pizzas and what thickness do they come in?
A: We have 3 sizes – Single 10” 6 slices, Large 13” 8 slices, Family 15” 10 slices Gluten Free bases are 12” 8 slices
All our bases are made THIN
Q: What do I do if I am not happy with your product?
A: We are proud of the product we produce but we are also aware that at times things do not always go as they should. If we have not met your expectations please contact us immediately so we have a chance to rectify it for you
Q: Where can I place a compliment of your business?
A: We love to get compliments. There are a number of review sites online such as Zomato, Trip Advisor and W.O.M.O . All give you the forum to place a review. WOMO (Word of Mouth Online) not only allows you to place a review but is also a great site to see all types of businesses as well.